jebotogel Privacy Policy: How We Handle Your Account Data
Your account on jebotogel involves real transactions — wallet movements through ShopeePay, Bank Transfer, and QRIS — so how we collect, store, and use the data connected to those actions matters. This page sets out exactly what we do with your information, what choices you have, and how to reach us when you have a question about your records.
Account data protection
ShopeePay, Bank Transfer, QRIS context
Your rights explained clearly
Contact path included
POLICY POSTURE
What Data We Collect and Why We Hold It
When you create an account, we collect the registration details you submit — name, contact address, and the credentials you set. Each time you access the platform, we log session data: device type, connection timestamps, and the actions taken within the account. This helps us maintain accurate records and respond when you raise a question about a transaction. For wallet activity, we record the payment method used — ShopeePay, Bank Transfer, or QRIS — along with transaction identifiers and amounts. We do not store full payment credentials on our servers; those remain within the payment channel's own infrastructure. What we keep is the reference data needed to match a deposit or withdrawal to your account history. We also collect behavioural data — which sections you visit, how long a session runs — to understand how the account flow performs and where we can reduce friction. This data is held in aggregate where possible. Where it is linked to your account, retention follows the period described in our data-retention section below. Access to your records is available at any time through your account dashboard after login. If local law in your region places additional requirements on how we handle your data, those requirements take precedence to the extent they apply.
ShopeePay transaction reference
Bank Transfer record matching
QRIS session identifier
Account dashboard access
Jurisdiction-dependent retention
WHAT THIS COVERS
Where This Policy Applies and What It Does Not Cover
This policy covers data processed directly by jebotogel. Four areas define the boundary clearly: what is inside the account environment, what sits at the transaction layer, what is site-served content, and what belongs to third-party services you may reach from this platform.
Account Access
Login events, session tokens, device identifiers and any profile changes you make inside your account are within the scope of this policy. We control this data and you can request a review of it through support.
Transactions
Wallet activity processed via ShopeePay, Bank Transfer or QRIS generates reference records we hold on our side. The payment channel itself operates under its own data terms; our policy covers only the reference data we retain.
Site Content
Game content delivered by studios in our lobby — including titles from PG Soft, CQ9 and Microgaming — is served through those providers' infrastructure. We govern account-level interaction data; the studios govern their own content delivery data.
Third-Party Services
Any external link you follow from this site leads to a service with its own privacy terms. We do not control that data environment. Availability of third-party services depends on local law and eligible regions.
YOUR ACCOUNT RIGHTS
Practical Steps Available to You Under This Policy
You have four concrete actions available to you regarding the data we hold on your account. These are not abstract entitlements — each one maps to a real step you can take now or at any point during your membership. Where a request requires identity confirmation, you will see the verification fields inside your account or in the support channel response. We aim to acknowledge a data request within a reasonable period; the current response window is shown in the support centre when you open a ticket. If you are accessing from a region where local data law grants additional rights beyond what is described here, those rights apply to the extent that local law requires them.
Review Your Records
Log in and open the account dashboard to see your session history, wallet transactions and profile data. The dashboard displays the current state of all records linked to your account without needing to contact support.
Correct Account Details
Name, contact address and notification preferences can be updated in the account settings section. For changes that affect payment matching — such as registered wallet names — follow the verification step shown in the settings form.
Raise a Data Question
If something in your records looks incorrect or you want to understand why a specific data point is held, open a support ticket and reference the transaction ID or session date in question. Our team will respond through the same channel.
Request Data Removal
Where local law permits, you may request deletion of account data not required for transaction integrity. Submit the request through live chat or email support; the support centre will outline what can and cannot be removed under applicable rules.
REACH US DIRECTLY
How to Contact Us About This Policy
For any privacy question — whether you want to review a record, correct information or understand how a specific data point is used — the paths below connect you to the right team. Reference your account username and the relevant transaction date when you write, so we can locate the correct records without follow-up delays.
Live Chat
Open the chat window from within your logged-in account. For data queries, state 'privacy request' in the first message so the agent routes your ticket correctly.
Email Support
Send your question to our support address listed in the account help section. Include your registered contact detail and a brief description of the data in question.
Account Help Centre
The help centre inside your dashboard contains a privacy request form. Submitted forms are tracked with a ticket ID you can reference in follow-up messages.
HOW WE PROTECT YOUR DATA
Data Handling, Cookies, Retention and Account Security
The four areas below cover the operational side of how data is managed on jebotogel — from the moment a session starts to the point a record is no longer needed. Each area connects to a real step you can verify in your account or through our support channel.
Cookies and Session Data
We use session cookies to keep you logged in across the account pages and to remember display preferences. Persistent cookies track aggregate usage patterns — not individual content choices. You can manage cookie behaviour through your browser settings; clearing cookies will log you out of the current session.
Account Security Layer
Login credentials are stored using one-way hashing; we do not hold your password in readable form. Suspicious login attempts trigger a verification step you will see the next time you access the account. If you notice unfamiliar session activity, update your password immediately and contact support.
Data Retention Period
Transaction records — including ShopeePay, Bank Transfer and QRIS references — are held for the period required by applicable financial record-keeping obligations in the regions we serve. Account profile data is held while your account remains active. The current retention schedule is available on request through the support centre.
Policy Change Notification
When this policy is updated, the revised version is published at this URL with the updated date shown at the top of the page. For changes that materially affect how we use your data, we will notify you through the contact method registered on your account before the change takes effect.
COMMON POLICY QUESTIONS
Frequently Asked Questions About This Privacy Policy
The questions below cover what our members ask most often about account data, cookie handling, payment record access, and how to exercise the rights described on this page.
What personal data does jebotogel collect when I register?
We collect the name, contact address and login credentials you enter during registration. Once your account is active, we also log session events — device type, login timestamps, and in-account actions — to maintain accurate records and respond to support queries about your account history.
Does jebotogel store my ShopeePay, Bank Transfer or QRIS payment details?
We store transaction reference data — the identifiers needed to match a payment to your account record. Full payment credentials stay within the payment channel's own system. You can review your transaction reference history at any time from the wallet section of your account dashboard after login.
How long is my account data kept after I stop using the platform?
Retention depends on the type of data and applicable local requirements. Transaction records are held for the period required by financial record-keeping obligations in regions we serve. Profile data linked to an inactive account is held according to the schedule available on request through our support centre.
Can I request a copy of the data held on my account?
Yes. Submit a data access request through the privacy request form in your account help centre, or contact us via live chat or email support with your registered account details. We will acknowledge the request and outline the data available to share, subject to applicable local law.
What happens to my data if this policy changes?
The updated policy is published at this URL with the revision date shown at the top. For changes that materially affect data use, we notify you through the contact method on your account before those changes apply. Continued account use after the effective date means you have acknowledged the revision.
Who do I contact if I believe my data has been used incorrectly?
Open a ticket through live chat inside your logged-in account, or send a message to the support email address listed in the account help section. Reference the transaction date or session detail in question so our team can locate the correct records and respond without needing follow-up information from you.
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